Terms of Service

Last updated: 12 June 2026

1. Who we are

Cloudly Labs is a software studio based in Amsterdam, The Netherlands, registered with the Dutch Chamber of Commerce (KvK: 00000000). You can reach us at cloudlylabs@proton.me. These terms apply to every purchase made through cloudlylabs.online.

2. What we sell

We sell digital products: source code, documentation and related materials delivered as a downloadable zip file. Nothing physical is shipped. Product descriptions on the product page state exactly what each product contains.

3. Ordering and payment

Payments are processed by our payment provider. Prices are shown in US dollars and exclude VAT where applicable; VAT is calculated at checkout based on your location. An order is complete once payment has been confirmed.

4. Delivery

After successful payment you receive immediate access to the download. If the download link does not arrive or does not work, email us and we will resend it at no cost.

5. Right of withdrawal (EU consumers)

If you are a consumer in the European Union, you normally have a 14 day right of withdrawal under Directive 2011/83/EU. For digital content that is not supplied on a tangible medium, this right expires once delivery has begun, provided you gave prior express consent to immediate delivery and acknowledged that you thereby lose your right of withdrawal.

At checkout you give this consent and acknowledgment. This means that once you start the download, the 14 day withdrawal right no longer applies. If you do not agree to immediate delivery, do not complete the purchase.

6. Refunds

Because our products are digital and delivered instantly, we do not offer refunds after download, with one exception: if the product is defective, for example a corrupt archive, missing components that the product page promised, or code that materially fails to work as described, contact us within 14 days of purchase. We will first try to fix the defect. If we cannot fix it within a reasonable time, you receive a full refund. Your statutory rights regarding non-conforming digital content under EU and Dutch law remain unaffected.

7. License

Unless stated otherwise on the product page, each purchase grants you a single project commercial license:

• You may use, modify and deploy the materials for one client project or one project of your own, including charging your client for that work.
• You may not resell, redistribute, sublicense or publicly publish the materials themselves, in original or modified form, as a product, template or kit.
• Each additional client project requires an additional license.

All intellectual property in the products remains with Cloudly Labs.

8. Acceptable use

You are responsible for using the products lawfully, including compliance with the policies of third party platforms such as Meta and WhatsApp, and with privacy law applicable to your own clients and end users. The compliance materials in our products are practical guidance, not legal advice.

9. Liability

To the extent permitted by law, our total liability for any claim related to a product is limited to the amount you paid for that product. We are not liable for indirect damage such as lost profits, lost data or claims by your clients. Nothing in these terms limits liability that cannot be limited under Dutch law.

10. Changes and governing law

We may update these terms; the version published at the time of your purchase applies to that purchase. These terms are governed by Dutch law. Disputes will be brought before the competent court in Amsterdam, without prejudice to mandatory consumer protections in your country of residence.